152-160 City Rd, London EC1V 2DW

Our terms and conditions apply to all movements. Scroll down fully!

It is your responsibility to familiarise yourself on our terms and conditions. If you have any questions please ask us. Upon ordering a movement you agree to the following:

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Please Read T&C's

Insurance

Every vehicle is fully insured for the duration of the move from the time/date its signed off at pickup to been signed off on delivery. Our Public Liability Insurance is £10,000000 and our Fully Comprehensive Cover is £1,000000. If you require copies of these documents please request.

Waiting Time

Our drivers expect to wait onsite for collection for a maximum of 30 minutes. After the initial 30 minutes you will be charged an additional £10.00 + VAT for every 30 minutes, this will be added and invoiced. Delays effect of the drivers ability to complete scheduled jobs. Waiting limits his/her earning potential an affects other customers.

Delivery of Electric Vehicles

On-route charging fee of £20.00 + VAT per hour will apply if battery is too low to complete the movement. This fee is not related to the amount of electric charge required. Only for WAITING TIME associated while the vehicle is waiting/being charged. The cost to charge the vehicle via a charging terminal is additional, the receipt(s) will be scanned and sent via email upon job completion.
Note: In the event that vehicle/driver has to go off route to locate a terminal, extra miles will be added. We advise that the vehicle be charge prior to collection to avoid additional costs.

Damage In Transit

Motor trade insurance policies do not cover punctures, glass damage or damage from road debris. This is deemed to be non fault.

Vehicle Collection & Inspection

We take a record of the exterior condition of a vehicle on condition sheet which both parties sign. All of our drivers are trained to report on a vehicles cosmetic condition. Weather conditions or unclean vehicles may limit the ability to identify damage. If any oversight has been made by our driver we are not responsible. However, if you have taken out our additional appraisal service, in which case we will be liable for any MAJOR (dents/deep scratches over 60mm) unreported damage to the exterior.

Vehicle Inspection Report

Our drivers/appraisers will ask you to sign a vehicle condition report on delivery of the vehicle. Once the vehicle has been inspected and the vehicle condition report has been signed by you or by a representative of your company auto move will have no further liability and cannot be held liable for its condition or be responsible for any future claims as to its road-worthiness, mechanical or cosmetic condition.

Vehicle Condition Report & Appraisal Service

Our staff and employees cannot give any guarantees. Vehicle condition reports or vehicle appraisals are based on the opinions of the driver/appraiser following a visual assessment as to the condition of the vehicle at the time of the inspection. If the purchaser/buyer has requested a telephone appraisal (additional paid service) it is the buyers responsibility to ask the appraiser to check items that are standard or non standard items. The purchaser/buyer may ask our drivers to the check the V5, number of keys, and service books/histories. Where a road test is conducted the report is based on the opinions of the driver/appraiser in the limited time allowed to get the vehicle up to the normal operating temperature.

Ratification Charges

If it has been agreed that we are responsible to pay for any rectification, those charges must be supported by an invoice and be invoiced at cost price plus. On production of a genuine invoice at cost price your invoice will be paid within 30 days.

Breakdown

Where breakdown cover has not been taken out and a breakdown occurs, £100.00 plus VAT minimum. if over 55 miles its £1.70 a mile plus VAT, which will be charged to get the vehicle to its onward destination. Any chargeable parts/lubricants required by the breakdown agent to ensure the onward movement for the job to be completed are chargeable to the booking dealer.

If you would like to cover your movement against breakdown charges, please inform the office when ordering the movement Charge £5.00 plus VAT

Mechanical Condition

Auto-Move cannot be held responsible for the mechanical condition of a vehicle that they have been instructed to move. A driver will rely on the accuracy of a vehicles warning lights or a multi function display and will take all reasonable measures to protect himself/herself and the vehicle being moved.

Our drivers are instructed to find a safe and suitable area to pull over should the vehicle encounter a fault. If on a motorway this is likely to be the next services.

Late Arrival

Our drivers will communicate the late arrival of a vehicle. No responsibility is accepted by Auto-Move for a late arrival. Whilst our driver plans all routes unforeseen incidents (traffic, accidents, road closures etc.) can cause delays, Auto -Move will endeavour to keep the Customer / Dealer fully informed of any delays in delivery.

Late Arrival

Our drivers will communicate the late arrival of a vehicle. No responsibility is accepted by Auto-Move for a late arrival. Whilst our driver plans all routes unforeseen incidents (traffic, accidents, road closures etc.) can cause delays, Auto -Move will endeavour to keep the Customer / Dealer fully informed of any delays in delivery.

Fuel

If your job is booked as fuel inclusive or a used car the following does not apply.

In the event of the vehicle needing fuel, the driver will obtain a receipt, scanned copies with the proof of delivery documents will be sent once the vehicle has being delivered.

Used Car Fuel Inclusive

If your car is a used car and doesn't need delivering with a certain 'fuel range' remaining. Then fuel is included in our special deal. However, note that this is limited to the first 100 miles. In the event of the vehicle needing additional fuel, the driver will obtain a receipt.

Driven Movement Cancellation

Where a driver has been dispatched and a movement is cancelled by the dealer/customer and not by Auto-Move an aborted movement charge will apply. Where an aborted movement physically occurs the original charge for the movement will apply.

Payment of Invoice

Account holders with auto-move will pay invoices no longer than 30 days after the job has been completed, jobs are invoiced by our system on the day they are completed. If an agent or representative from your company has instructed us (verbally or written) to complete a movement but has not supplied us with an order number the invoice is still due on the due date.

Payment of Invoice

Account holders with auto-move will pay invoices no longer than 30 days after the job has been completed, jobs are invoiced by our system on the day they are completed. If an agent or representative from your company has instructed us (verbally or written) to complete a movement but has not supplied us with an order number the invoice is still due on the due date.

Auto Move Drivers

All of our drivers are fully trained and professional. We do NOT use agency or temporary staff. We may, from time to time enrol the assistance of our partners to assure timely movements of your vehicles.

Motoring offences including speeding fines, toll charges and parking tickets

While the vehicle is under our control we are responsible for any of the above. Due to covert cameras the driver generally has no idea if he has exceeded a speed limit or has overstayed in a car park. In any event the registered keeper WILL receive the enforcement notice relating to the offence.

It is imperative that the person that receives the notice or summons complies with the law and fill in the relevant section on the fine or the enforcement notice stating that they were NOT in control of the vehicle at the time of the offence.

We will honour our responsibilities to pay any of the above offences as long as the request for information has been completed by the registered keeper in a timely manner. If the notice has been ignored and the fine has been escalated we will only be responsible for the original charges relating to the offence.

PLEASE NOTE
Although the original offence may have been caused by a partner of auto move or one of our drivers the registered keeper of the vehicle has absolved his/her liability by completing the relevant section on the enforcement notice they will always be liable under English Law.

Interested in working with Auto Move?

We have partnerships with the best in the industry. if you have a vehicle you need moving get in touch.